Providing empathetic, remote support that connects individuals with trusted therapists, social workers, and community organisations.
Choosing Echo Serve Solutions means becoming part of a purpose-driven, remote-first organisation dedicated to making a meaningful difference in the lives of vulnerable people. Here’s what makes us stand out:
In short, Echo Serve Solutions is for those who want more than a job — they want to contribute to a mission that truly matters while working in a supportive, flexible environment.
Location: Fully Remote (UK-based only)
Schedule: Flexible – Full-Time or Part-Time
Contract: Permanent
Training: Fully paid, remote training provided
Requirement: Enhanced DBS check (we support the process)
Starting Salary: £23,232
Post-Probation Salary: £25,655
Pay Frequency: Weekly in arrears (paid every Friday)
Benefits: Weekly bonuses, retailer discounts, paid leave, wellbeing support
Growth: Opportunities for senior, training, or management roles
We’re looking for compassionate individuals to provide real-time, person-centred support to vulnerable callers. This role involves handling inbound calls, conducting needs assessments, and guiding callers to trusted services like therapists, social workers, and community organisations. You’ll work closely with a multidisciplinary team to ensure safe, respectful, and effective assistance.
Strong communication skills, empathy, and professionalism are essential. Previous experience in customer service, care, or crisis support is a plus but not required. We provide full training and ongoing supervision.
Interested? Send your CV and a short cover letter explaining why this role matters to you to. recruitment@echoservesolutions.co.uk. Use the subject line: Remote Support Specialist Application – [Your Name].
Location: Remote (UK-based)
Schedule: Full-Time, flexible hours
Salary: Competitive salary + bonuses
Role: Lead the customer support team, ensure high-quality service delivery, oversee training and supervision.
Requirements: Experience in customer service management, leadership skills, commitment to safeguarding and quality assurance.
This is a great opportunity for someone who wants to make a bigger impact and grow into a senior leadership role.
Interested? Send your CV and a short cover letter explaining why this role matters to you to. recruitment@echoservesolutions.co.uk. Use the subject line: Remote Support Manager Application – [Your Name].
Location: Remote / Flexible
Schedule: Part-Time, flexible
Salary: Unpaid, with training and support provided
Role: Provide additional support and wellbeing checks for vulnerable clients.
Requirements: Compassionate attitude, good communication, willingness to learn.
Ideal for those wanting to give back and gain experience in social support.
Interested in volunteering? Send your CV explaining why this role matters to you to. recruitment@echoservesolutions.co.uk. Use the subject line: Volunteer Support Worker – [Your Name].